Help Centre


Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Support  Pick up & delivery  My package was not picked up

My package was not picked up

We ask you to wait until the time specified in the order is exceeded, even if the parcel driver otherwise comes to you sooner, because the parcel drivers have many stops every day and the times are always different.

If you have further questions or need help, you can create a support ticket here.
We can process your request as quickly and optimally as possible with a support ticket.