Help Centre

Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Support  Pick up & delivery  Reprint shipping label, invoice or customs documents?

Please let us know your concerns:
Please enter the order no. the shipment to be dealt with.
Please understand that we can only help you with shipments sent via jumingo.
The order no. For example, see your order or order confirmation.
The order no. is constructed according to this pattern: A-123456ABCD-1
If necessary, you can attach files with more information to your message. Allowed file extensions are:
pdf, png, gif, jpg, jpeg, tiff, bmp, svg, xls, xlsx, doc, docx, txt, csv, rtf, dot, odt, ods, mpg, mpeg, avi, mp4, mov, wmv, asf, mkv, webm, flv, 3gp

Fields marked with an * are required fields.