Help Centre


Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Support  Pay bill  I got a recalculation

I've got an unscheduled recalculation

Based on the check measurements of their shipment.

These are scanned in the HUB of the respective shipping service provider of lasers and weighed by calibrated scales.

Nevertheless, should a mistake be made, we will gladly help you to fix it.

In order to reclaim the bill, we need pictures of the shipment from you. On these, the dimensions and shipping documents must be recognizable.

If you have further questions or need help, you can create a support ticket here.
We can process your request as quickly and optimally as possible with a support ticket.