Help Centre


Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Customer Help Centre

Please use this support system if you have questions or problems of any kind, so that we can help you as fast as possible and in the best possible way.

Please select first the rubric that best suits your question or just use our search function.

What can we help you with?
Popular topics for our customers
My account
Place order & change order
Pick up & delivery
Pay bill
International shipping and customs
Packaging
Complaint & Transport Damage
Prohibited shipping items
Transport insurance
Mitgliedschaften
Price inquiries & vouchers
E-Commerce Integration
Shipment tracking