Help Centre

Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Support  Pick up & delivery  My package was not delivered

My parcel has not been delivered

You can check the current status of your parcel tracking package:

[To track consignments] (

If your parcel has not yet been delivered, we ask you to wait and see until the delivery time specified in the order is exceeded, even if the parcel driver otherwise comes to you sooner, since the parcel drivers have many stops every day, the times may always be different.

If you have further questions or need help, you can create a support ticket here.
We can process your request as quickly and optimally as possible with a support ticket.