Help Centre

Telephone hotline

 +49 (0) 2202 98 31 540
Our telephone hotline is available on weekdays from 9am to 6pm.

Support  Pick up & delivery  How do I get my shipping label?

How do I get my shipping label? After booking your order, you'll receive your shipping label within seconds. For security, we will send you your shipping label to the e-mail address provided by you in the shipment data. Furthermore, you have the opportunity to download the shipping label in the customer account under the menu item "My shipments". [To customer account] ( For tariffs that do not require a shipping label, the driver brings the label with the pickup. You have not received your shipping label yet?

If you have further questions or need help, you can create a support ticket here.
We can process your request as quickly and optimally as possible with a support ticket.