We very much regret that the dispatch of your shipment did not run smoothly.
Please click on the following link in order to submitt all relevant information.
Online Claim Form
Obvious damage
External damage or other obvious damage to the shipment must be claimed immediately on delivery and must be mentioned on the delivery receipt.
Damage not visible from the outside
The complete damage report must be submitted to JUMiNGO in writing (support ticket is sufficient) within 7 calendar days after the delivery date.
During transport via a shipping service provider with multiple transshipments, the packages are exposed to transport-typical loads. These include the following:
- Automated transport via conveyors and chutes
- Manual loading and unloading operations
- Potential falls
- Stacking on/under other shipments
- Dynamic loads
In addition to the typical transport loads, damage to the shipment can unfortunately also be caused by improper handling, e.g. by a parcel carrier.
Due to these special loads, choosing the right packaging is particularly important. In our Help center you will find packing tips that can help minimize potential damage.
You did not find a suitable topic for your question?
No problem! Just create a support ticket and we will take care of your request as soon as possible.