Once the cancellation of your order has been completed, you will receive a written confirmation from us via email.
Refunds will be issued via the same payment method used for the original transaction and may take up to 14 business days to process.
PayPal
The amount will be refunded to your PayPal account immediately.
Sofortüberweisung (immediate transfer)
The amount will be credited to your account within the next 2-4 business days.
Credit card
The amount will be charged back to your credit card within the next 10-12 business days.
Direct debit (SEPA)
If you have selected "Direct Debit", the amount will not be collected by direct debit or will be refunded to you.
Collective Invoice
If your collective invoice has not yet been created, the amount will not appear on your collective invoice.
Invoice
If you have received an invoice and have not yet paid it, you can ignore the invoice.
Depending on the selected payment method, the refund of shipping costs can take up to 14 business days.
Please wait the specified time and check your account for incoming redfunds. If there is no refund in your account, please create a support ticket.
You did not find a suitable topic for your question?
No problem! Just create a support ticket and we will take care of your request as soon as possible.