The payment process was interrupted, what can I do?
If the payment process was interrupted, you can continue the payment afterwards to complete your order.
- Log in to your customer account
- Click on "Orders"
- Open the unpaid order and select a payment method
- You can choose between Sofort and PayPal to complete the payment process
- If you do not have a PayPal account, you can also choose an alternative payment method - e.g. credit card - via the PayPal PLUS service
As soon as the payment process is completed, you will receive the shipping label for your shipment.
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No problem! Just create a support ticket and we will take care of your request as soon as possible.